Fireside Hearth and Home Shop News
54 Canterbury Rd.
Murphy, NC 28906
828-837-4343
Monday - Friday 9AM - 5PM
Saturday 11AM - 2PM

Stephen, Crystal & Joy Binder

Now to the King eternal, immortal, invisible, the only God, be honor and glory forever and ever. Amen.
1 Timothy 1:17

About Us

THIS MONTH'S SPECIAL
Fireplace Xtrordinair Gas Fireplaces are the most convenient fireplaces available! With wall thermostats and remote controls, you've got instant and automatic heat at your fingertips. And you'll have to take a very close look to tell the difference between our gas fires and a real wood burning fire. With Xtrordinair's patented Ember Fyre™ technology, you get beautiful, realistic yellow flames and glowing embers for the ultimate in fire beauty.

Free on/off remote with purchase of an Xtrodinair gas fireplace. "no other discounts apply"  Must mention Internet Special

Fireside Hearth & Home Shop is fully certified by the National Fireplace Institute. NFI's objective is to increase public safety by establishing meaningful credentials for professionals involved in planning and installing residential hearth appliances and venting systems.

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FAQs GENERAL	FAQs REMOTE CONTROL	FAQs GAS LOGS
FAQs WOOD	FAQs PELLET

GAS LOGS

How do I light my pilot?
Instructions on how to light your pilot light.

Why should I buy gas logs?
Gas logs are convenient, easy to operate, and require minimal maintenance. They create a beautiful fire that will add ambience to a party or contribute to a relaxing, calm atmosphere in your home.
 
What is the absolute minimum firebox size that will allow me to burn gas logs?
Gas logs come in different sizes, and the measurements provided in the individual installation manual will detail minimum measurements. We are happy to provide assistance in properly sizing your gas log set.
 
How do I size logs for my fireplace?
Proper sizing requires measuring the front width, back width, depth and height of the fireplace. Logs or controls that come too close to the sides of the fireplace can cause damage to the fireplace and/or gas log controls.
 
How do I know where I can place the gas logs?
The installation manual includes a detailed diagram that shows where to place the logs so the set will operate optimally.
 
Are the flames on my gas logs adjustable?
Some log sets have adjustable flames. If you are interested in this feature, please let us know and we will show you sets that include this option.  
 
How much do gas logs cost to operate?
Cost depends upon the BTUs of the unit (the manual or brochure will give this information). There are 91,620 BTUs in one gallon of gas. Thus, if your stove/fireplace runs at 30,000 BTUs on high (BTUs are always given on a per hour basis), then it would use about one gallon of gas every 3 hours or so. It is important to remember that the amount of gas used will also vary based upon whether the unit is on “high,” “medium,” or “low”.  
 
What is the cost of installing gas logs?
The cost will varies depending on the degree of difficulty in getting a gas line to the fireplace. We strongly suggest you use a factory trained installer for your installation.
 
How many different models and looks of gas logs can I choose from?
There are several different brands and models you can view on our website. In addition, our showroom has several log sets on display so you can actually see how different sets look while burning.
 
What is required to use a remote control and/or wall switch?
A remote control and/or wall switch requires a Millivolt valve system. In addition, the wall switch requires low voltage electrical wiring.
 
How much heat will I get from my vented gas logs?
Vented gas logs will provide radiant heat in the general hearth area. If you would like to heat your home, you may want to install a direct vent insert instead of a log set.
 
Can the glass doors on my fireplace be closed when my gas logs are burning?
No. To avoid damaging the controls, you must leave the doors open when you are operating your gas logs.
 
What are gas logs made of?
Logs can be made of either concrete or fiber ceramic. Fiber ceramic is a high temperature fiber material that is lighter (and more fragile) than concrete.  
 
Why do logs collect soot?
Sooting can result from flames coming into contact with some surface, which cools the flame and prevents full combustion. This can occur due to improper placement of the logs or another problem that impinges the flames.  
 
How do I clean my gas logs?
Never wash your logs with water. Instead, remove the logs carefully from the fireplace and use a soft brush or vacuum to clean them. We also sell a soot remover spray made especially for gas logs. Make sure you replace the logs in the original arrangement after cleaning.
 
With gas logs, do I need the damper open all the time?
When vented gas logs are in use, the damper must ALWAYS be fully open. A closed or partially closed damper can allow carbon monoxide (CO) to come into the room when the log set is being used. In addition, a damper clamp will come standard with your gas log set. This clamp will maintain a small opening (even when the logs are not being used) to allow pilot exhaust to escape. For vent-free logs, the damper can be closed in some circumstances. Please see your owners manual for full details.
 
What do I do if one of my gas logs breaks?
If one of your logs breaks, please contact us and we will help you obtain a replacement log.
 
How do I convert my wood burning fireplace that has a gas log set back to wood?
For vented gas log sets, you will need to remove the log set and burner, and have the gas line capped. The burner/grate that comes with a gas log set is not rated for wood, so if you would like a wood grate, make sure you buy one rated for natural wood. The chimney & fireplace should be inspected by a fireplace professional before wood is burned in it. qualified service technician.

FAQs GENERAL	FAQS REMOTE CONTROL	FAQs GAS LOGS
FAQs WOOD	FAQs PELLET	FAQs IN PDF FORMATE

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